Privacy Policy for Fjordgrønn Hage og Anlegg AS

This privacy policy explains how Fjordgrønn Hage og Anlegg AS collects, uses, stores, shares, and protects personal data when you contact us, use our services, visit our website, or otherwise interact with us. We process personal data in accordance with applicable privacy laws and principles of transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

1. Introduction and company information

The data controller responsible for the processing of your personal data is:

Fjordgrønn Hage og Anlegg AS
Bogstadveien 27, 0355 Oslo, Norway
Email: [email protected]
Phone: +47 22 45 78 19

Fjordgrønn Hage og Anlegg AS is a gardening and landscaping business that provides services such as garden maintenance, planting, design, outdoor planning, seasonal care, and related services. This policy applies to personal data processed in connection with our customer relationships, supplier relationships, website use, inquiries, contracts, and marketing activities.

2. Data collection and processing

We may collect and process the following categories of personal data, depending on your relationship with us:

Identification and contact information: name, address, email address, telephone number, and other contact details.
Customer and service information: service requests, property details relevant to gardening or landscaping work, preferences, appointment details, project descriptions, and communication history.
Contract and billing information: invoices, payment status, order history, and information necessary for accounting and tax purposes.
Technical data: IP address, browser type, device information, cookies, and usage data when you visit our website.
Communication data: messages, inquiries, feedback, complaints, and other correspondence.
Marketing preferences: consent choices and communication preferences.

We normally collect personal data directly from you, but we may also receive data from third parties where necessary for the performance of a contract, legal compliance, or legitimate business operations, for example from payment providers, accounting systems, or public sources.

3. Purpose of data processing

We process personal data for the following purposes:

to respond to inquiries and provide quotations;
to enter into and perform contracts for gardening and landscaping services;
to plan, deliver, and follow up on services at customer properties;
to manage customer relationships and communicate about appointments, changes, and service updates;
to issue invoices, handle payments, and perform bookkeeping and accounting obligations;
to comply with legal obligations, including tax, accounting, and record-keeping requirements;
to improve our services, website, and customer experience;
to send marketing communications where permitted by law and, where required, with your consent;
to establish, exercise, or defend legal claims.

4. Legal basis for processing

Depending on the context, our processing of personal data is based on one or more of the following legal grounds:

Performance of a contract: where processing is necessary to provide requested services or take steps prior to entering into a contract.
Legal obligation: where processing is necessary to comply with accounting, tax, consumer, or other legal requirements.
Legitimate interests: where processing is necessary for our legitimate interests, such as managing customer relationships, securing our systems, improving services, and handling claims, provided that your interests and fundamental rights do not override those interests.
Consent: where you have given clear consent, for example for certain marketing communications or cookie use where required.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data sharing and third parties

We may share personal data with trusted third parties only when necessary and appropriate for the purposes described in this policy. Such recipients may include:

IT and hosting providers;
email and communication service providers;
accountants, auditors, and bookkeeping providers;
payment service providers and banks;
subcontractors and partners involved in delivering gardening or landscaping services;
legal advisers, insurers, and debt collection providers where necessary;
public authorities when required by law.

We require third parties that process personal data on our behalf to protect the data and use it only in accordance with our instructions and applicable law.

6. Data transfer to third countries

In some cases, personal data may be transferred to or accessed from countries outside Norway or the European Economic Area (EEA), for example through cloud services or technical support providers. Where such transfers occur, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms permitted under applicable privacy laws.

7. Storage duration

We store personal data only for as long as necessary for the purposes for which it was collected, or as long as required by law. The retention period depends on the type of data and the context of processing.

Customer and contract data: retained for the duration of the customer relationship and for a reasonable period thereafter.
Accounting and invoice data: retained for the period required by applicable accounting and tax laws.
Communication records: retained as long as needed to handle the inquiry, service matter, or dispute.
Marketing data: retained until you withdraw consent or object, or until it is no longer needed.

When personal data is no longer needed, we will delete, anonymise, or securely archive it in accordance with applicable requirements.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

Right of access: to obtain confirmation as to whether we process your personal data and to receive a copy of that data.
Right to rectification: to request correction of inaccurate or incomplete personal data.
Right to erasure: to request deletion of personal data in certain circumstances.
Right to restriction: to request that we limit the processing of your personal data in certain situations.
Right to data portability: to receive personal data you have provided to us in a structured, commonly used, machine-readable format, where applicable.
Right to object: to object to processing based on legitimate interests or to direct marketing at any time.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.

9. Withdrawal of consent

If we process your personal data based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may no longer be able to provide certain services or communications that depend on that consent.

You can withdraw consent by contacting Fjordgrønn Hage og Anlegg AS at [email protected] or by phone at +47 22 45 78 19.

10. Right to complain

If you believe that our processing of your personal data does not comply with applicable privacy laws, you have the right to lodge a complaint with the relevant supervisory authority. You may also contact us first so that we can try to resolve your concern directly.

In Norway, the supervisory authority is the Norwegian Data Protection Authority (Datatilsynet).

11. Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, password protection, encryption where appropriate, staff confidentiality obligations, secure storage, and regular review of our procedures.

Although we strive to protect personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously work to maintain a high level of protection.

12. Contact information

If you have questions about this privacy policy or our processing of personal data, or if you wish to exercise your rights, please contact: